Need a hand?
Our support team reads every message and replies within 1–2 business days.
Email SupportAccounts & sign-in
Trouble signing in or managing your profile? Include the email address on your account (never your password) and we'll get you sorted.
Clicks & purchases
Clicks are JoyR1der's in-app balance, spent on experiences, requests, tips and memberships.
Click packs bought in the iPhone app go through the App Store, and Apple handles billing questions and refunds for them at reportaproblem.apple.com. Packs bought in the Android app go through Google Play, which handles its own refunds from your Google Play order history. For anything about your balance or a purchase made on the web, email us. (JoyR1der is launching soon and isn’t in either store yet.)
Safety & reporting
You can report or block anyone from their profile or from a live stream. Reports go to our moderation team. For urgent safety concerns, email us with "SAFETY" in the subject line.
Age & verification
JoyR1der is strictly for adults — every account holder must be 18 or older, and we verify age with a face check and, where needed, a government-ID check. There are no child, teen or guardian-managed accounts. If you believe someone on JoyR1der is under 18, report them from their profile or email us with "SAFETY" in the subject line.