JoyR1der

The JoyR1der user guide

Step by step, with a simple example for each task.

Start with What is JoyR1der? and Clicks and Bonus Clicks. Then jump to what you want to do. You can open this guide any time in the app from You › Settings › JoyR1der User Guide, or ask @howto.

What is JoyR1der?Live events and rides with real hosts, paid for in Clicks.

JoyR1der is an app for live experiences. A host goes live with a workout, a music set, a cook-along, a language lesson or a city walk. You join, watch and take part in real time. We call joining a host a ride.

• Browse for free. Look through what's on, and take a free 2-minute peek at a live event before you pay.
• Join and pay as you go. Most live events cost Clicks per minute. Some charge one ticket price. There are no free events.
• Take part. Chat in the event, tip the host, and come on camera or mic when the host lets you.
• Book a host. Ride with a host who is free right now, ask for a custom ride, or book one of their services for later.
• Post and connect. Write posts, comment, follow people and send messages.

Every account is for adults (18 and over). Every account can ride and every account can host, so there is nothing to switch on. Hosting is covered in Hosting — getting set up.

Getting startedCreate your account, confirm your email, and do the free selfie check when you need it.

You need to be 18 or over to have an account. You can sign up with your email address, with Google, or with Apple.

Sign up with your email

Sign up with Google or Apple

1. On the sign-in or Create Account screen, tap Continue with Google or Sign in with Apple.
2. Finish signing in with Google or Apple.
3. On Almost there ("We just need a few details before you ride."), fill in what's missing, such as your date of birth and country.
4. Tap Get Started. If you don't have a username yet, the app asks you to choose one next.

You get the same welcome screen and welcome Bonus Clicks as an email sign-up. A Google or Apple account has no JoyR1der password. You can add one later with Set a password on the You page.

Confirm your email

If you signed up with an email address, the app shows Verify your email until you confirm it. Most of the app stays locked until then.

1. Open the email from JoyR1der. The screen shows the address it went to ("We sent a verification link to:").
2. Tap the link in the email.
3. Go back to JoyR1der. The app checks every few seconds and lets you in by itself. You can also tap I've verified my email.

Sign in, and reset a forgotten password

1. On Sign in to your account, type your email and password.
2. Tap Sign In, or use the Google or Apple button if you signed up that way.

Forgot your password? Type your email address first, then tap Forgot password?. The app says "If an account exists for that email, we've sent a reset link." Open the link to choose a new password. If you signed up with Google or Apple, use that button instead.

Browsing as a guest

On the sign-in screen, Browse as guest lets you look around without an account.

• As a guest you see Discover and event pages, filled with sample events rather than the real feed.
• You can't join events, post, message, buy Clicks or open your profile. Other pages send you to sign in.
• The Posts feed shows a few posts and then Sign up or sign in to view more posts.
• Tapping Messages, Following or You in the dock shows a short sign-up prompt. For example, You shows Your profile — "Set up your profile, wallet and settings — free to join." Tap Join free to sign up, or Not now. Discover and Search work as a guest.
• The Sign In / Up button at the top right takes you to the sign-in screen.

The free selfie age check

Some things need a quick selfie that confirms you are an adult. It is free and takes a moment. The app asks for it the first time you try one of these things, so you don't need to do it in advance. You can also do it any time from You › Age check & ID.

1. Try something that needs the check, or tap Age check & ID on the You page. The Quick age check screen opens.
2. Read how it works. Tick I have read the above and give my written consent to these face scans, used only to estimate age and confirm a live person.
3. Tap Take a selfie and follow the camera prompts.

When it passes, the app takes you back to what you were doing. The Age check & ID row on You then reads "Age confirmed with a selfie". The photo is not stored.

Getting set up: guided walk-throughs

The walk-throughs, by their titles in the app:

The Watch and ride goal suggests Ride your first live event and Request a ride. The page also has a Good to know part, which explains how Clicks pay for everything.

Clicks and Bonus ClicksHow paying works inside the app.

Inside JoyR1der you pay with an in-app credit instead of your card. You buy it once, then spend it on rides, tips and purchases.

Where Bonus Clicks come from, and where you can spend them

• Welcome: a one-time welcome of Bonus Clicks when you join (currently 250).
• Daily Bonus Drop: the first time you open the app each day you get 25 Bonus Clicks, or 150 on every 7th day in a row. A pop-up tells you.
• Referral Bonus: 200 Bonus Clicks each for you and a friend you invited, after their first paid ride (see Rider on the You page).
• Membership tiers add Bonus Clicks every month (see Membership tiers).

Bonus Clicks pay only where a host has switched on Accepts bonus. Look for the Accepts bonus pill on an event, a person, a piece of content or a membership. A host can set it for each event, service, content item or membership. Bonus Clicks also pay for things JoyR1der sells itself, such as profile cosmetics. Everything else is paid in Clicks.

Where your Clicks go

When you pay a host, JoyR1der keeps a 19% fee and the host keeps 81%. If the host works with a promoter, the promoter's share comes out of the host's 81%. It is never added to what you pay.

Dollars and Clicks

• On a phone you buy packs through the App Store or Google Play. The store shows the price in your currency before you pay.
• On the web you pay by card through Stripe. At the moment ℂ1,000 costs $13.50, and tax may be added where it applies. The checkout shows the exact amount before you pay.
• Daily limits are set in dollars and counted at ℂ100 = $1. For example, a $100 daily limit is ℂ10,000.

Finding your way aroundThe dock at the bottom, and the six chips along the top of Discover. Each chip has a menu of filters.

Five buttons sit in the dock at the bottom of the main screens. On a tablet or computer the same five run down the left side.

The Discover chips

The top of Discover says Welcome and your first name. On the right are the Available Now button (the JoyR1der map-and-play mark; it turns green while you're available to ride; tap it to switch), your balance pill and …. The balance pill opens your Wallet. A dot on … means something needs you, such as a ride request.

Discover's "…" menu holds everything that used to sit along the top:

The chip menus (sub-categories)

Each chip has a menu that changes what it shows. To open it, tap the chip's chevron, press and hold the chip, or tap the chip you're already on. The menu asks Which events?, Which people?, Which content? or Which posts?. Pick a row and the menu closes.

1. Tap the chevron on Upcoming. Which events? opens.
2. Tap the one you want, for example Upcoming Festivals.

People

Content

Posts

My members, Memberships, Bought, Past I hosted, Replies and Reposts of my posts show only when you're signed in.

Show only or sort (Live, Available and Upcoming): Everything, or one of these. Pick it again to clear it.

Friends watching and Friends going cover recent friend activity on the first 60 events shown.

Free keeps only cards that read "Free ride". These are older events that were listed as free, and they now charge ℂ5 a minute when you join (see Join a live event). It doesn't pick out rides that are free just for you, such as with a free ride token or Ultra (see Ways to ride free).

Narrow it down, at the bottom of a menu where it applies:

If an advertiser has bought a category, a banner may show at the top of Discover while you have that category picked.

Search, the map and the calendar

Card buttons and the "…" menu

Event cards have a row of buttons under them: Like, Comment, Share (each with its count), Save, and More ("…"). Live events also show their price to join. Tap … for Event actions:

• Like, Comment, Save and Share.
• Re-post (when the host allows it).
• Locate on map (when the event has a place).
• Take a peek (live events, on some screens).
• Add to calendar (any event with a start time).
• Edit event (only your own events, or a group you manage).
• Report event, Report cover image, Mute host and Block host (not on your own events).

People cards have a Follow button, a chat button (Message for a friend, Send an enquiry for anyone else) and More. Posts have their own buttons (see Posts and messages).

Riding live eventsPeek, join, take part, leave, and book events that haven't started yet.

Open an event

Tap any event card. The event page shows the category, the host, the date and length, the seats left (if limited), the description and the price. You may also see an Accepts bonus pill, a pill that says you need more Clicks, or a pill that says you ride free with Ultra. The buttons at the bottom change with the event: live, about to start, upcoming or ended.

Take a peek before you pay

1. Open a live event.
2. In the phone app, tap 👀 Take a peek (it's also in the … menu). On the web there's no button: the peek plays by itself in the side panel.
3. Watch. When your free time runs out the picture fades and you see Join to keep watching.
4. Tap the Join button to pay and stay, or go back.

Join a live event

Taking part in a live event

The bar at the bottom has Say something, a heart and Tip. Tap ⋯ at the top to open Stream tools, with every tool in groups: Join in, Your ride, Watch, Safety (Help and Report) and Display. Press and hold a tool there to pin it to the side.

Going private with the host

Some hosts can take a live stream private. If they offer it you may see Reserve private seat with a price, or Go private in the tools.

1. Tap Reserve private seat and then Reserve. You are not charged now.
2. Or tap Go private and then Ask the host. Your request lasts 2 minutes.

If the host takes the stream private with you, you pay the seat price as you go in, then the private rate per minute. If the host never goes private, you pay nothing.

When the price goes up during a ride

If the rate rises above the most you've agreed to pay, your video pauses and you see Price changed. You are not billed while it's paused. Choose Accept · ℂ…/min to carry on at the new rate (this needs the free selfie check), Raise my limit to accept rises like this in future, or Leave. If you don't answer in time, you are taken out of the ride.

Leave an event

1. Tap the red leave icon, or End ride on your ride meter.
2. On Leave session?, read what you'll be charged.
3. Tap Leave, or Stay to carry on.

Billing stops. The Thanks for riding! screen shows Charged for riding, Tips given and Duration. Under How was your host? you can give 1 to 5 stars. You can also tap Something wrong? Request a refund, or Rejoin Event while it's still on.

One ride at a time

You can only be on one ride at a time. If you join a second while still on the first, you see You're already on a ride. Tap Go to that ride, or Leave it and join this one. Leaving ends the first ride as usual: you pay for the time you rode, and its minimum if it has one.

Reserve a spot or buy a ticket for a later event

Remind me

1. Open an upcoming event.
2. Tap Remind me. It changes to Reminder set ✓.

It's free and nothing is held. The event shows in your schedule, and you get a notification 15 minutes before, 5 minutes before, and when it's due to start. Tap the button again to turn the reminder off. A weekly event also has Remind me for every show.

Join a waitlist

When an event with limited seats is full, the button reads Sold out — Join waitlist (with the number waiting, if any).

1. Tap Sold out — Join waitlist.
2. You see "You're #2 on the waitlist — we'll notify you when a seat opens", for example.

It's free and no seat is held. When a seat frees up, the first person in line is notified and needs to book it before someone else does. Tap Leave waitlist to drop out.

Weekly classes and class passes

A weekly class can be booked one class at a time, or with a pass for every class still to come.

1. Open the class event.
2. Tap Pass for all … classes · ℂ… (or Pass for the … classes left once the series has started).
3. On Buy a pass?, check the price and tap Buy pass.

You see "Pass bought — you're booked into every class it covers." Each class then shows "Your pass covers this class". Your passes are in You › Rider › My Class Passes.

Ways to ride free, and members-only events

Join a host's membership

Some hosts offer a monthly membership. Members get the host's members-only events, a member badge, chat replies, longer live-time in chat and the host's member emotes. A Deluxe plan adds a gold badge, 60 more seconds of chat live-time and the host's private Deluxe chat.

1. Open the host's profile. Tap their name or photo, or the Become a member tag on one of their event cards.
2. Scroll to Membership. Each plan shows its name and its price a month.
3. Tap Subscribe — ℂ…/mo on the plan you want.
4. In Subscribe to {name}, check your balance, then tap Subscribe — ℂ…/mo again. Short of Clicks? You see "Not enough Clicks for this month. Top up to subscribe." Tap Top up Clicks.

You see "You're now a {plan} member!". The membership renews each month from your Clicks balance. Manage or cancel it in You › My Subscriptions; you keep access to the end of the month you've paid for. It needs the free selfie check. Bonus Clicks count only if the host's memberships accept them.

Spend alerts and the auto-leave limit

1. Go to You › Rider › Spend Alerts & Limits.
2. Under "Get a heads-up in a stream when your spend reaches:", tick any of ℂ100, 200, 500, 1,000, 2,000 or 5,000.
3. Turn on Auto-leave at a spend limit. It starts at ℂ1,200.
4. Type your own amount in Limit: ℂ. It saves when you finish typing.

In a stream you get a message at each amount you ticked. Near your limit you see Spend limit approaching: raise the limit for that stream only and tap Stay, or tap Leave stream. At the limit the app takes you out of the stream.

Rides and bookingsRide with a host who is free now, ask for something custom, or book a service for later.

A ride here means time with a host that you ask for, rather than a public event that's already on. Sending a request is free. Clicks are held only when a host accepts.

Ride Now: one tap with a host who is free

Ask one host for a custom or later ride

1. Open the host's availability page, and tap Request a custom ride (if the host takes custom requests) or Schedule a ride. You can also open the host's profile, go to the Services tab and tap Book on "Request a Ride".
2. For a custom ride, fill in Describe what you'd like.
3. Set the rate (or fee) and the length. Both must be at least the host's.
4. To ride later, turn off I want to ride now. Tap times on the host's calendar (you can suggest up to 8), or pick a date and time.
5. Tap Send request (now) or Send booking request (later).

A ride-now request waits for the host like Ride Now. A later booking either confirms at once ("Booked! … is confirmed and your deposit is held.") when the host auto-accepts, or says "Booking sent to … — you'll be alerted when they accept."

Request a Ride from every matching host

Book a host's service

1. Open the host's profile and tap the Services tab.
2. On the service you want, tap Book.
3. Check the price. Members of the host may see a lower member price.
4. For a Private group service, set Seats. You can give seats to friends now with Assign seats now (optional), or later.
5. Check the timezone line, then tap one or more free times.
6. Tap Confirm booking (when the host confirms at once) or Send booking request.

You see "Booked! Your … with … is confirmed." or "Booking request sent to …". The host decides the style of each service; you don't pick it.

Agreeing the terms

Either you or the host can suggest a different price, length or time. Whoever needs to answer sees Your turn.

1. Open the request from the alert, from My Requests, or with Review.
2. Tap Accept, and confirm on Accept these terms? if asked.
3. Or tap Suggest a change, edit the terms and send them.
4. Or tap Decline and confirm on Decline these terms? ("This ends the negotiation. You can always send a new request.").

On Android the notification itself has Accept, Suggest a change and Decline buttons. They open the request; an Accept from there asks you to confirm first.

Deposits, minimums and no-shows

• Deposit: a tenth of the estimated price. It's held when the host accepts (or about an hour before a later ride) and comes back when the ride ends, less any part of a minimum your balance couldn't cover.
• Minimum length: a ride booked from a host's listing (Ride Now, a custom or scheduled ride) can have a minimum, never longer than the length you agreed. You pay it only if you tap Leave early while the host is still live. If the host ends the ride or the connection drops, you pay only for the minutes used. Services and group rides have no minimum.
• Ticket-price rides: billed by the minute but never more than the agreed fee. Near the end you see "1 minute left — you won't be charged beyond ℂ…".
• If you don't show: if you don't join within 5 minutes of a live start, the deposit goes to the host.
• If the host doesn't show: if the host isn't live within 15 minutes of the start, your deposit comes back ("Your host didn't show").

Cancel or move a booking

1. Open My Requests (or the request from its alert).
2. Tap Cancel, then Cancel request on Cancel request?. Or swipe the request left.
3. To move it instead, tap Reschedule, pick a new time, and tap Reschedule on Reschedule this booking?.

• Before any host accepts: "No host has accepted yet, so there's no penalty."
• After a host accepts: "Free to cancel until your host goes live. Your deposit is refunded in full."
• Once the host is live there is no Cancel button, only Join lobby.
• A new time waits for the host to confirm: "Reschedule requested — waiting for the host to confirm the new time." Your old slot is released.
• Within the last hour before a booking you can cancel it but not move it. A private group booking can't be moved; cancel it and book again.
• If the host cancels, your deposit always comes back.

Private group seats

1. Go to You › Rider › My Group Seats.
2. Under the session, tap Assign on an empty seat (or Give to a friend on your own).
3. Search your friends and tap Give the seat.

You see "Seat given to … They'll get the session alerts." Everyone joins on their own device. Tap Unassign to take a seat back.

Keep track: My Requests

Open You › Rider › My Requests, or My requests under Your requests in Discover's … menu. Each request shows where it stands (for example Pending, "Change suggested", Scheduled, Accepted or "In progress") and the buttons you need. Tap a request ("Tap to view →") for the full history. Declined, expired and cancelled requests move to your Alerts.

At the bottom, Past rides — charges you can dispute lists rides where your deposit went to the host or paid a minimum. You can ask for a refund there for 24 hours (see Ask for a refund).

Buying Clicks, your Wallet and refundsTop up, check what you've spent, and ask for your Clicks back.

Buying Clicks needs the free selfie check. The first time you buy, the app asks for it before showing the packs.

Buy Clicks on a phone

1. Tap your balance pill at the top, or Top up on the You page, or You › Wallet › Buy Clicks.
2. Pick a pack: ℂ1,000, 2,000, 5,000, 10,000 or 20,000. Each shows its store price.
3. Tap Buy for … (the price).
4. Confirm in the App Store or Google Play.

The Clicks are added as soon as the store confirms the purchase. If the store asks someone to approve it first, you see Waiting for approval.

Buy Clicks on the web

Your Wallet

Ask for a refund

You can ask for a refund on most things you paid for: an event, a ride's deposit or minimum, a group seat, a gifted seat, a festival pass, or content you bought.

1. Find Request a refund. It's on the Thanks for riding! screen ("Something wrong? Request a refund"), in My Requests under "Past rides — charges you can dispute", in My Group Seats, and next to items in My Purchased Items.
2. Pick a reason: Misleading event description, Offensive / inappropriate content, Host didn't deliver what was promised, Technical / quality problems, Accidental purchase, or Other.
3. Add a note in Anything to add? (optional).
4. Tap Submit request.

The Clicks you paid are paused, so neither you nor the host gets them while it's decided. The host can respond within 3 days. If they don't, a request worth ℂ200 or less is approved automatically, and staff decide bigger ones. Track it at You › Refunds, under "In progress" and "Decided in the last 30 days".

Posts, comments, friends and messagesShare updates, react to others, follow people and talk privately.

Write a post

Like, comment, repost, save and share

Under a post in the feed are Like, Comment, Share and More ("…").

1. Tap Comment. Type under Add a comment… (or Add a reply… in a thread), up to 600 characters, and send.
2. To repost, tap … and then Repost. Add a comment in Repost with comment (optional) if you like, and tap Repost.
3. To keep a post, tap … and then Save. Find it later under the Posts chip's Saved.
4. Share opens the share sheet. At the top, Send in JoyR1der lets you send the link to recent chats, groups, friends, followers and subscribers: tap people to pick them (up to 50), tap More… to search or switch between Recent, Friends, Followers and Subscribers, add an optional message, then tap Send to and the number you picked. Someone who has turned off new messages can't be picked. One send can start up to 10 new chats with people who aren't your friends, and these count toward your daily limit of 30 new chats (see Posts and messages). Below that, share to other apps, copy the link or use your phone's share sheet.

On someone else's post, … opens Options: Not for me, Repost, Save, Report, Mute and Block. On your own post it has Repost, Save, Edit post (which can also change or remove its linked event or service), View edit history (once edited) and Delete post.

Follow people and make friends

1. Open someone's profile, or find their card on Discover's People chip.
2. Tap Follow.

Their posts show in your Following feeds. There are no friend requests. When two people follow each other, they become friends. Friends can message each other freely, video call, and receive your group seats. To unfollow, tap the Following icon and confirm Unfollow?; this also ends the friendship.

Messages

Keeping or clearing messages. Messages are kept unless you choose otherwise. The bar at the top of a chat reads "Your messages don't expire · tap to change". Tap it to choose Disappearing messages for what you send: 24 hours, 1 hour, 5 minutes or No expiry. Each person sets their own. Delete for me hides a message on your side only, and you get a few seconds to Undo.

Notifications

Choose your emails and phone notifications in You › Settings › Notifications (more in Settings). The defaults:

Creating thingsThe Create group in Discover's "…" menu, and the round shortcut button in the corner.

The round button in the corner is a one-tap shortcut for the chip you're on. It shows on the list, not on the map or calendar, and hides while the keyboard is open.

On Messages, the same corner button starts a new chat.

The Go Live page shows a preview of your live with one red Go Live Now button. If you belong to a Team or Organisation, Host as lets you go live as them. Create an Event and Request a Ride are at the bottom of the page. Going live needs the free selfie check. Hosting is explained in Hosting — creating events.

Your profile: the You pageYour balance, your schedule, and every setting and list, in groups.

Every row on the You page, in order

Activity & money

Account

Your roles — the roles you have. There are no switches here.

Promote & purchases

Groups

At the very bottom, on its own, is Sign Out. It asks Sign out? with Sign out (this device) or Sign out everywhere (your other devices are signed out within about an hour).

The Rider page

The Host page (host rows)

Tap Host under Your roles. These rows are for hosting and are explained in Hosting — getting set up and Hosting — creating events. At the top is the Available Now switch. The rows are Create an Event, Host Requests, Upcoming Events, Past Events, Pending Approval (when something is waiting), Set Default Event Settings, Availability Schedule, Accept Bonus for rides, calls and tips, Promote me, Your services, Content Studio, Refund Requests, Free Ride Tokens, My Free riders, Notify Followers, Promotions (Boost), Languages I speak, Membership Plans and Linked Promoter.

Edit Profile

1. Tap Edit Profile. Set up your profile opens on the Profile step.
2. Tap the camera badge to add a profile photo (this needs the free selfie check).
3. Set your Name (up to 80 characters) and Bio (up to 300).
4. Set your location with Use this device or Use map, and check your timezone. Tap Yes, that's right if the guess is correct.
5. Tap Next to go on, or Done at the top to save and leave.

The wizard has four steps: Profile, Live Now, Available Now and Event. If you only want to ride, the Profile step is all you need. The other steps set up hosting.

Hosting: getting set upWhat a host sets up once, so going live later takes a tap or two. Most of it is in You → Host.

The free selfie check

1. Do something that needs it, for example tap Go Live Now.
2. If you haven't done the check, you see Quick age check needed. Tap Do age check (or Later).
3. Read the consent, tick the box and tap Take a selfie. If you'd rather not scan your face, tap Verify with a government ID instead.
4. The first time you go live, the app also asks for Biometric data consent. Tick the box and tap Agree.

After the check passes, the same selfie also unlocks Available Now, your profile photo and publishing content. If the selfie can't confirm you're 18 or over, you are sent to an ID check, which is free for this purpose. If you decline the consent, you can't go live.

Your photo and bio

1. Open You and tap Edit Profile.
2. On the Profile step, add a photo and a short bio that says what you do.
3. Tap Next to go through the host steps: Live Now, Available Now and Event. Or tap Done to save and close.

More about your profile is in Your profile.

Live Now defaults

These are the cover, title and price that Go Live Now uses when you go live without setting up an event.

1. Open You → Edit Profile and go to the Live Now step. (Or tap Set your live defaults on the Go Live page.)
2. Add a cover image and pick What you host.
3. Type a Live title.
4. Type your Price per minute (Clicks). The screen shows what each rider pays.
5. Tap Done.

Default event settings

Save a template, so each new event starts filled in.

You see "Default event settings saved!". New events start from these settings, and Go Live Now uses them too.

Your Available Now listing

This sets what you offer when riders can ask you for a ride right now. The page is called Available Now.

You see "Availability saved.". This page has no on/off switch: saving keeps you on or off as you were. To go on, see Rides, requests and bookings.

Availability Schedule

These are your regular weekly hours. Riders can book your services only inside them. While JoyR1der is open, they also put you under Available Now by themselves.

Accepting Bonus Clicks

Riders can get Bonus Clicks as rewards. You choose whether riders may pay you partly with them. Every Accepts bonus switch is off until you turn it on.

1. Open You → Host.
2. Turn on Accept Bonus for rides, calls and tips. It saves straight away.

Your services

A service is a named, priced session that riders book ahead, for example a 30-minute guitar lesson.

You see "Service added to your menu.". Riders can book only inside your Availability Schedule. Until you set hours, riders see Not bookable yet.

A group class

1. In Your services, tap Add service and pick Group class.
2. Fill in the Class name, Price per seat (ℂ), Seats and Length (min).
3. Under Schedule, pick One-off and a date, or Weekly with a day and time. For weekly, set Ends: after a number of classes (1 to 104) or on a date.
4. For a weekly class, you can set Pass for all classes (ℂ, optional): one price for every class.
5. You can add a Session pack (optional): a number of sessions (at least 2) and a Pack price (ℂ).
6. Tap Add class.

You see "Class added — riders can book seats now.". You are paid 81% of each class after it has run and its 24-hour refund window has closed. Until then the money shows as In escrow in your Wallet.

Membership Plans

1. Open You → Host → Membership Plans.
2. Turn on Offer memberships.
3. Type a Plan name and a Price per month (Clicks) (ℂ250 or more).
4. If you like, turn on Add a Deluxe tier and give it a name and price. It must cost at least as much as Tier 1.
5. Tap Save.

You see "Membership plans saved.". You keep 81% of each payment. After the first save, an Accepts bonus switch appears. Members only events, services and content are set on each one. To stop, turn Offer memberships off, tap Save, then Turn off. Nobody is charged again, and each member keeps access to the end of the month they paid for.

Every row in You → Host

Hosting live eventsGo live now, or schedule an event. Then edit, cancel, run and end it.

Go live now

The event is created only when you tap Start Now. There is no countdown.

The camera screen before you go live

Schedule an event (Create Event)

Open Create Event in any of these ways: … on Discover → Create an Event; Create an Event on the Go Live page; or You → Host → Create an Event. There are eight steps.

1. Basics: type the Event Title and Description. You can add a Venue address (optional) and Tags (optional). Pick a Category (1 to 3). Add Event location (optional) and a Cover Image.
2. Schedule: pick Go Live Now or Schedule. For Schedule, pick a date (up to 1 year ahead) and a time.
3. Pricing: pick Cumulative (PPM) and type a Rate per rider, per minute (ℂ), or pick Fixed Fee and type a Fixed ticket price (ℂ) and Expected duration (minutes). For a per-minute event you can also set a Private rate per rider, per minute (ℂ).
4. Options: set seats, who can join, and the other switches (listed below).
5. Content: attach files you can show on screen while live.
6. Moderators: Invite moderators (optional). For a scheduled event you can also add up to 2 Co-hosts (optional) and their share.
7. Boost: buy extra visibility if you want it (see Promoting yourself).
8. Review: check everything and tap Publish Event.

You see "Event created successfully!" and a share sheet. With Go Live Now picked, the camera screen opens instead. Any boosts you picked are charged when you publish.

The Options step

Use my default event settings

Repeat an event

1. In Create Event, switch Use my default event settings off if it is on.
2. On the Schedule step, pick Schedule and the first date and time.
3. Turn on Repeat this event.
4. Pick a Frequency: Daily, Weekly or Monthly.
5. Set Every with − and +.
6. Set Until, the last date.
7. Read the line that says how many events it creates, then finish the steps and tap Publish Event.

You see "Created N events in the series.". Riders book and pay for each event on its own.

Edit an event

1. Find the event in You → Host → Upcoming Events.
2. On the event's card, open the … menu and tap Edit event. The Edit Event screen opens. It shows who has booked.
3. Change what you need.
4. Tap Update Event.
5. If the event is part of a series, pick This event, This and following events or All events.

You see "Event updated successfully!". You can't change Host as when editing.

Cancel an event

1. Open the event with Edit event.
2. Tap Cancel Event.
3. Read the message and tap Cancel Event again (or Keep Event). For a series, pick which events to cancel.

You see "Event cancelled.". Riders are told "'title' has been cancelled by the host. Any held credits have been refunded." Your promoter is told too. Deposits, tickets, class and pass shares, free-ride tokens, gift seats and sponsorships are refunded automatically. Boosts are not refunded. You can't cancel an event that is live or has ended; end a live event instead.

If you don't go live on time

• 10 minutes after the start, you get "Go live now — or your event is cancelled". Riders are told too.
• 20 minutes after the start, the event is cancelled and riders get everything back.
• Going live before then stops the cancel.
• A Go Live Now event that you created but never started ends after 30 minutes.

While you're live

Your tools are on the side of the live screen. Tap … at the bottom of them for Host controls, in groups: Broadcast (camera, mic, screen share, recording, pause), Room, Engage, People and Safety (Help and Report). Press and hold a tool to pin it. The top bar shows LIVE and the time, Earned so far this stream, your average per minute and how many are riding. The Riders card shows who is in, with See all and Find a rider. The bottom bar has Reply to chat, your mic, and Pause.

• Riders: the list of who is in. Tap a rider for Enable camera & mic, Mute mic, Blind camera, Allow screen share, Pin to grid, Offer co-host role, Make moderator, Give a free ride (or End free ride), Time out chat, Eject and Report. Riders can't ask to speak, so you enable them.
• Request a moderator: the shield icon at the top of the Riders list asks JoyR1der to send a moderator. You can have up to 6 moderators (10 once 1,000 riders have joined). See Community Moderation.
• Pause / Resume: riders aren't charged while you're paused, and paused time doesn't count toward the 75% of its length a booked event must run for no-shows' tickets to go to you.
• In Host controls: Adjust pricing, Edit my whitelist, Q&A, Deluxe chat and Set up Private bidding under Room; Poll, Set up a tip goal, Pin event content, Display Top Tippers, Paste a message and Paste an image under Engage.

End your stream

1. Tap the red door button at the bottom of the action icons.
2. Read "End Session?": all riders are disconnected and charged for their time.
3. Tap End Session (or Keep Going).

The Session Complete! screen shows Net earnings, Riders and Duration. You keep 81% of what riders paid, less any promoter share. Your earnings then follow the holds in Your earnings and payouts.

Rides, requests and bookingsGo Available Now, answer ride requests, take bookings and get paid.

Turn Available Now on or off

Riders see you on Discover's Available chip, with a Ride Now button. The panel also has Edit Available Now settings and Edit my Availability.

Answer a ride request

1. Your phone rings, or you get a New ride request notice. Tapping Accept on the ring opens the request; it doesn't accept the ride yet.
2. Read Rider offers: the price, length and any times. If the rider offered several times, tap one.
3. Tap Accept, Suggest a change or Decline.
4. For a ride now, the camera screen opens. Go live to start the ride.

Nothing is charged until you accept. All your requests and bookings are in You → Host → Host Requests (the screen is called Ride Requests). Rows that need you say Your turn.

Suggest a change

1. On the request, tap Suggest a change.
2. Set Your rate (or Your flat fee), the Duration and the Start: Now, +5 min, +15 min, +30 min, +60 min or Pick time.
3. Add a Message if you like (up to 500 characters).
4. Tap Send suggestion.

You see "Reply sent — waiting for name to respond.". The rider can accept, decline or suggest back. For a service, you can change only the time and the message. If nobody answers in time, the request closes. A request can go back and forth at most 30 times.

Decline a request

1. Tap Decline.
2. Pick No reason given, Can't host right now (with Available again in ~n min), or Custom reason.
3. Tap Decline request.

No money moves. The rider sees your reason, or "Your host can't take this ride."

Bookings for later

1. A rider books one of your services, or a ride for later. With Auto-accept bookings on, you get New booking confirmed. With it off, you get New booking request and accept it in Host Requests.
2. 2 minutes before the start you get Ride in 2 minutes. At the start your phone rings: It's time to ride.
3. Tap Start ride and go live.

Solo, Private group and Open group

• Solo: a private 1:1 ride with the rider who asked. It isn't listed anywhere.
• Private group (services only): one person books and pays for every seat, then hands the seats out. The session is unlisted, and only seat holders can join.
• Open group: your ride goes live publicly. Anyone can join at your price, and everyone pays the standard price.

Free riders and free-ride tokens

My Free riders (You → Host) is a list of up to 6 friends who ride your streams free.

1. Open You → Host → My Free riders.
2. Type in Search your friends… and tap a friend to add them.

A free-ride token gives one rider a free seat on one event.

1. Open your event. On the Free-ride tokens card, tap Buy and pick 1, 3, 5 or 10 tokens.
2. Type the rider's @username and tap Assign.
3. Track your tokens in You → Host → Free Ride Tokens.

Give a free ride while you're live

You can also make one rider's ride free during the stream. Tap the rider and tap Give a free ride. The dialog shows what it costs before you confirm. Each rider can have one free ride at a time.

• Per-minute events: you pay JoyR1der's 19% of their rate each minute (ℂ19/min on a ℂ100/min ride) for as long as it lasts. Tap the rider and tap End free ride to stop it; they then choose to pay or leave. If your Clicks run out, it ends the same way, and you get a warning about 5 minutes before.
• Fixed-price events: you pay 19% of the ticket for the rest of the event, held when you give it, and the rider gets that part of their ticket back. It can't be ended. If the event ends early or the rider leaves, you get some of the hold back; if it runs late, the extra minutes are charged. You can't give one once the event is past its planned length.

If any event runs past its planned length while you have free rides going, a notice tells you that you keep paying per minute for each free ride you've given that's still running, until you end the session.

The rider's end screen shows how many minutes were free and any ticket refund.

Recording your live eventsRecord a stream, then sell or share the recording.

Record a stream

1. On the camera screen before you go live, find the record button. It reads Recording off.
2. Tap it once to record your camera in HD. It now reads HD - On.
3. Or press and hold it to open Record this stream, and pick Record just your camera or Record all. Record all reads All - On.
4. Tap Start Now. Recording starts a few seconds after you go live.

Everyone in your stream is told when recording starts. While you are live, the Record tool asks which kind you want. To stop, tap it again and confirm Stop recording. The recording is saved to your content.

What recording costs

• Your first 90 minutes of recording are free.
• After that, recording costs ℂ3 a minute from your Clicks. At 90 minutes the app asks "Keep recording?". Tap Keep recording (ℂ3/min) or Stop recording.
• If you don't answer within a minute, or your Clicks run out, the recording stops. Your stream keeps going.
• When you pick Record just your camera (or tap once for HD), the recording is made on your phone and uploaded after the stream, even if guests are on camera. It records only your camera and isn't charged. If it can't start, a normal recording is made instead.

Where recordings go

1. After the stream, tap See My Content on the Session Complete! screen, or open You → Host → Content Studio.
2. Find the recording. It is a draft, named after your event.
3. Open it, set the price and the switches, and tap Publish. See Selling content.

A new recording starts as Members only, free to view, with downloads off, and nobody can see it until you publish. A camera-only recording made on your phone can take a while to upload; you are told in the app when it's ready.

Selling contentUpload videos, images, PDFs and audio in Content Studio and sell them.

Upload and sell a file

You see "Published.". Buyers pay once and keep access. One price covers viewing and downloading. You get 81% of each sale. Your share first sits in the 24-hour refund window, then in the 90-day hold, before you can cash it out.

What the switches do

After you publish

1. In Content Studio, tap an item to open Edit content. Change it and tap Publish or Save draft.
2. Tap the stats icon for Content stats: streams, downloads, purchases, earnings and more.
3. To stop selling an item, set Auto-hide after. There is no delete button.

To sell a PDF of guitar chords, or any download, upload it here and turn on Allow download. There is no separate shop. A video can also be trimmed into a clip of up to 60 seconds with Make a clip from this video.

Pay-to-keep in a 1:1 chat

1. In a 1:1 chat, tap the photo button and pick Pay-to-keep photo or video.
2. Pick the photo or video.
3. Type a Price in Clicks and tap Send.

The other person sees a blurred preview and can pay to unlock and keep it, or decline. Pay-to-keep needs the full ID check, not only the selfie, and works only in 1:1 chats.

Your earnings and payoutsSee what you've earned, set up payouts, and cash out.

See your earnings

Only Clicks you earn can be cashed out. Clicks you buy and Bonus Clicks can't. More about Clicks and dollars is in Money and Clicks.

Set up your payout account

1. Open You → Host → Payout account (or Wallet → MANAGE → Payout account) and tap Set up.
2. Tap Set up payouts. The page of our payout partner, Trolley, opens.
3. Add your bank details and tax form there, and complete its checks.
4. Come back to JoyR1der.

The row shows Not set up, Waiting for approval, Ready — payouts go here or Problem — needs your attention. Payouts are sent in US dollars to your bank.

The ID check before your first payout

1. In your Wallet, read "ID needed before your first payout. It's free and only takes a few minutes."
2. Tap Verify ID, then Verify my ID with Stripe.
3. Follow Stripe's steps with your photo ID and a selfie.

You see "Your ID is verified". The ID check for a payout is free. If you owe an ID-check fee from another check for more than 90 days, payouts pause until you pay it.

Cash out

1. In your Wallet, tap Request Payout.
2. Type an Amount to withdraw, or tap Withdraw max. You can take part of your balance.
3. Confirm.

You see "Payout sent": the money is on its way to your payout account and has been taken from your balance. One payout covers your host and promoter earnings together.

Refund requests on your sales

1. Open You → Host → Refund Requests.
2. Read each request: the amount, the reason and the deadline.
3. To dispute one, tap Challenge.
4. Fill in Your side of the story (staff will review) and tap Submit challenge.

Promoting yourselfBoost an event, put yourself first in People, tell your followers, and let advertisers sponsor seats.

Boost an event

You see "Boost purchased — non-refundable.". Bonus Clicks are used first.

Promote me

Your whole budget is held. When someone opens the feed, the highest bid wins the top card. What isn't spent comes back when it ends, or when you tap Stop and refund ℂN.

Notify your followers

1. Open You → Host → Notify Followers.
2. Type a Title (up to 100 characters) and a Message (up to 500).
3. If you like, pick an event under Link an event (optional). Only your public upcoming or live events are listed.
4. Tap Send promotion.

It's free. It goes to your followers and active members, up to 2,000 people. You can send 5 an hour.

Promotions (Boost)

You → Host → Promotions (Boost) opens My Promotions. It lists older promotions and their results. You can't start a new one here. To boost an event, use its Boost step. To stop an old promotion, tap Stop & refund, then Stop boost. What's left of its budget comes back to you.

Advertiser sponsorship

1. In Create Event, go to the Options step.
2. Leave Allow advertiser sponsorship on, or turn it off to opt this event out.
3. Publish or save the event.

Sponsorship costs you nothing. Advertisers pre-buy free seats on your scheduled public event, and you still earn your normal rate (81%). The switch shows only for public events.

Teams and OrganisationsHost together and share the earnings, or run events and pay hosts a commission.

Start a Team or Organisation

Invite members and guest hosts

1. Open the group's page and its member list.
2. Tap the Invite icon at the top. Invite by @username opens.
3. Type their @username.
4. For someone who will host for you but isn't a full member, tick Guest host and set their share. (On an Organisation, only the Owner or a manager sets it; anyone else's invite uses the default host commission.)
5. Tap Send invite.

You see "Invite sent.". They get a notice and tap Accept or Decline on the group's page. Any member who isn't a guest can invite. Guest hosts can't invite others, and aren't in the Team's equal split.

How the money is split

JoyR1der keeps 19% of each group event's earnings. Then:

• A linked promoter's share comes off first (see Promoters).
• A guest host's agreed share comes off, if a guest hosted.
• Team: the rest is shared equally among the members when the event ends. Any odd Click goes to the host.
• Organisation: the host gets the commission. The rest goes into the Organisation treasury.

See your share in your Wallet's earnings with the Team or Org filter.

Move money out of the treasury

1. On the Organisation's page, find the Organisation treasury card and tap Request a transfer.
2. In Transfer from treasury, check the Available amount.
3. Type the amount and a reason. Other managers see the reason.
4. Tap Transfer.

The Clicks join your earnings and can be cashed out after the usual hold. Only the Owner and Organisation managers can transfer. The Owner makes someone a manager from the member list: ⋮ → Make organisation manager.

Host an event as your group

1. On the Go Live page or in Create Event, tap Host as. It starts on Myself.
2. Pick your Team or Organisation.
3. Go live, or finish the steps and tap Publish Event.

Host as shows only if you belong to a Team or Organisation. You can't change it when you edit an event. The group's page also has Create a Team event (or Create an Organisation event), which offers Standalone event or Festival. To set the group's own defaults, use Set default event settings on the group's page: on a Team any member can, on an Organisation only the Owner.

Plan a festival

Festivals are made only through a Team or Organisation.

After that, changes save by themselves. Each act's earnings follow the group's split.

PromotersA promoter helps a host fill events and earns a share of the host's earnings.

Ask a host if you can promote them

1. Open the host's profile and go to the About tab.
2. Tap Ask to promote their events.
3. Add a note if you like (up to 300 characters).
4. Tap Send request.

You see "Request sent — we'll let you know when the host replies.". Asking is free and needs no ID check. If the host declines, you can't ask them again for 30 days.

Host: answer a request

1. Open You → Host. Find Promotion requests.
2. Tap the tick to accept, or the cross to decline.
3. To accept, set their share on the slider in Accept and set their share, and tap Accept.

If you already have a promoter, the button reads Replace and accept, and your old promoter is told.

Host: invite a promoter

You see "Invite sent to name. They have 14 days to accept.". Nothing changes until they accept. To take it back, tap Withdraw invite.

Promoter: accept an invite

1. Open the alert "Promote name?" and tap Review. Promoter invites opens.
2. Read the share you would earn.
3. Tap Accept or Decline.

A Promoter section appears on the You page, under Your roles. It has Create Promoter Event, Upcoming Events, Past Events, Promotions (Boost), Payout account and Who I Promote. Free Ride Tokens is in your Host section (it shows here only if you have no Host section).

Promoter: create an event for a host

1. Open You → Promoter → Create Promoter Event.
2. On Select Host, tap the host. For a Team or Organisation, pick the member who will host.
3. Fill in the event steps. Pick a time at least 5 minutes ahead.
4. Tap Publish Event.

The event waits for the host. The host opens You → Host → Pending Approval, taps the event, and taps Approve and publish or Decline. Riders can find it only after the host approves. The money is the host's; you earn your share as on any of their events.

What a promoter earns, and where to see it

1. Open your Wallet and scroll to EARNINGS.
2. Pick Promoter as the source.

Promoter earnings cash out like a host's: the free ID check, a payout account, a $100 minimum and the 90-day hold. One payout covers both. If a rider paid with Bonus Clicks, that part of your share arrives as Bonus Clicks, which can't be cashed out.

Change the share, or stop

• Host: open Linked Promoter. Tap Change share to set a new share, or Remove Promoter to end the link.
• Promoter: open You → Promoter → Who I Promote. Press and hold a host, tap the bin, then Stop promoting.

A new share applies to money charged from then on. When a link ends, the promoter keeps what they've already earned, and their share of tickets bought while they were linked.

Community ModerationHelp keep JoyR1der safe as a volunteer Community Guardian.

Community Guardians are members who review reported posts, comments, images and other items, and help decide what stays and what comes down. It's a volunteer role for adults. Anyone 18 or over can apply, unless they lost the Guardian role before because a report against them was upheld.

How you become a Community Guardian

1. Open You, then Dashboard.
2. On the JoyR1der Guardian card, tap Become a JoyR1der Guardian. (If we invite you, a card in Discover says “Help the community — become a Community Guardian”. You can tap Get started on it instead.)
3. Read how it works and tap Get started.
4. Read the volunteer agreement and tap I agree to the terms. It explains what you'll see and how to look after yourself.
5. Do three practice reviews. You need all three right. If you miss one, you can try again after 24 hours.
6. Do the ID check. We cover the cost, so it's free for you.
7. Tap Finish & start reviewing.

When you're done, Community Moderation appears on the You page under Your roles. That's your workspace.

Your workspace

How to review an item

1. Open an item in the queue and look at what was reported and why. Reporters are kept anonymous: you'll see “Reporter 1”, “Reporter 2” and so on.
2. Pick one button:
   • Dismiss: no rule was broken.
   • Penalise: a rule was broken.
   • Remove only: the item is offensive but breaks no rule or law. It's taken down with no penalty for the poster. This button only works for low-severity items, and not once the poster has had several items removed this way lately.
   • Unsure: you can't call it.
3. Confirm your choice.

You vote on your own and don't see how others voted. Two matching votes decide an item. Penalise and Remove only count together as votes to take it down, and if either is Remove only, there's no penalty. Two Unsure votes, or no majority after three votes, send it to JoyR1der's official moderators, who are staff. The most serious reports go straight to them.

A volunteer role, and how we say thank you

Guardians are unpaid volunteers, not JoyR1der staff. There's no pay, Clicks or Bonus Clicks for reviews or votes. When a host makes you the moderator of their live event, you join that event free so you can moderate it.

We say thank you in other ways:

• A Guardian badge on your profile, next to your name, while your role is active.
• Guardian milestones on your Dashboard's Achievements: First review, 50 reviews and 250 reviews.
• A thank-you note in your alerts at 10, 50, 100 and 250 items reviewed.
• The Guardian Leaderboard. Turn on Show me on the leaderboard there if you want your name on it.

Good, steady work can move you up from Community Guardian to Senior Guardian. Official moderators are JoyR1der staff.

Ads, surveys and researchThe ads you see, how to turn them off, paid surveys and research studies, and where advertisers and researchers start.

JoyR1der shows some ads to pay for free features. You can report or hide any ad, and every plan from No Ads up removes third‑party ads. This part also covers JoyR1der surveys and paid research studies, and how advertisers and researchers get started.

Where you see ads

Report, hide or block an ad

1. On the ad, tap “…”.
2. Tap Report this ad, Stop seeing this ad or Block this advertiser.
3. If you report it, pick a reason: Scam or misleading, Offensive or hateful, Sexual content, Puts a child at risk, Illegal content or Something else, then send it.

After the last step, our team reviews the report. A blocked advertiser's ads stop showing to you, including in other people's reposts.

Repost or share an ad

Only ads in the General category have Repost and Share buttons. Ads in a checked category, such as housing, jobs or dating, don't.

1. Tap Repost on the ad. In Repost this ad, add a few words if you like, then tap Repost. It goes on your profile and in your followers' Following feed, still marked as an ad.
2. Or tap Share to send a link. An event ad shares the event's link. Any other ad shares a link that opens the ad in JoyR1der.

Turn ads off, or back on

1. Open You, then My Subscriptions.
2. Under Explore subscriptions, tap Subscribe on No Ads (or any plan above it). See Plans: No Ads to Ultra.
3. Want to see ads anyway? On your plan's card in My Subscriptions, turn on Show me ads. Turn it off to hide them again.

After you subscribe, third‑party ads stop across your feeds and peeks. With Show me ads on, ads come back, including peek ads and the 2‑minute peek limit. Your plan's other perks keep working.

Take a JoyR1der survey for Bonus Clicks

Sometimes JoyR1der asks a few questions. When a survey is meant for you, Survey shows under Earn Bonus in Discover's … menu. It disappears when there's no survey for you.

1. Tap … on Discover, then Survey under Earn Bonus.
2. Read the line that says how many Bonus Clicks you'll earn.
3. Answer every question.
4. Tap Submit & earn. Or tap No thanks to skip it.

After the last step you see "Thank you! 🎉" and the Bonus Clicks go into your balance. You can take each survey once.

Take part in a paid research study

Research teams pay members to answer questions or join an interview. You don't apply. When a study is looking for people like you, Paid research study shows under Earn Bonus in Discover's … menu.

1. Tap Paid research study. You see "You're invited to a paid research study" and how much you could earn.
2. Tap Start screening, answer the questions and tap Submit. If you qualify, the research team sees your answers.
3. If you see You qualified!, tap Verify identity. Paid studies need a one‑time ID check. It's free for research.
4. On the consent page, read What you're agreeing to (recording, how your data is used, who watches, how you're paid, and your right to leave). Type your full name and tap Agree & continue.
5. Tap Join the study. You see You're enrolled.
6. Your research sessions now shows under Earn Bonus when you have a session or an interview time to pick. If the study has interviews, open it, tap Pick a time, choose one and tap Book. It reads Live now while a session is live.
7. When it's time, open Your research sessions, read Before you join, and tap Join — start recording me.

After your session, the research team confirms it. Then your payment goes into your Earnings. Like other earnings, it's held for 90 days before you can cash it out. You never pay anything to take part. You're reminded 15 minutes before a session.

For advertisers: JoyR1der Ads

Ads are bought on a separate website, JoyR1der Ads, not in the app. You pay in US dollars from an ad wallet, topped up by card from US$5. You can promote an event, run image and video feed cards, sponsor riders' seats, or take over a category or search result by the hour.

1. Open You, then Getting set up.
2. Tap Advertise on JoyR1der and read the short note. Tap Continue to go through it.
3. On the web, the last page shows the website address, with Open the website and Copy link. In the phone apps the note only says that JoyR1der Ads is on the web, with no link.
4. On the website, sign in with the same email and password you use in the app. The first time, link an authenticator app.
5. Do the one‑time ID check there. The website shows the price, if any, before you start.

For researchers: Research Studio

Research teams plan studies and recruit people on a separate website, Research Studio. You run the live sessions from the app.

1. Open You, then Getting set up.
2. Tap Run research and read the note.
3. On the web, the last page shows the website address, with Open the website and Copy link. In the phone apps there's no link.
4. On the website, sign in with the same email and password you use in the app.
5. Create your lab or company workspace. The website runs an ID check at this step.
6. Add funds by card. The website shows the full cost, including JoyR1der's fee, before you pay.

Staying safe and verifyingAge checks, daily limits, reporting, blocking, appeals and your privacy.

Everyone on JoyR1der is 18 or over. That rule is there to keep children out. It never allows adult content. You can watch without any check. A free selfie check unlocks most of the rest.

Which check you need

Do the free selfie check

1. Open You. Under Account, tap Age check & ID. It says "Not done yet — take the free selfie". (The app also opens this check by itself when you first try something that needs it.)
2. On Quick age check, read the Biometric data consent.
3. Tick the box that starts "I have read the above and give my written consent".
4. Tap Take a selfie and follow the camera prompts.

After the last step, the row reads Age confirmed with a selfie. The photo is never stored, and no person sees it. If the selfie can't confirm you're 18 or over, you see "We need a quick ID check". That ID check is free.

The full ID check

The full ID check is done once, through Stripe. Stripe handles your documents. JoyR1der never sees or stores them.

1. Tap any Verify ID button the app shows you, or open You, then Age check & ID.
2. If the app asks, read Verify your identity. It says whether a fee applies. Tap Verify with ID, or Not now.
3. On Verify your ID, check the cost line, then tap Verify my ID with Stripe.
4. Follow Stripe's steps, then come back to the app.

After the last step, the row reads ID verified, and you see "Your ID is verified". If Stripe can't read your date of birth, the row reads "ID passed — we're confirming your date of birth. Nothing to do."

Get the blue check

The blue check next to a name shows the account is who it says it is. It's useful for public figures, brands and creators.

1. Open You and tap Get Verified (it's gone once you're verified).
2. Fill in Full name / brand to verify.
3. Optional: add links or other proof, and up to 3 images or PDFs with Add file.
4. Tap Submit for review. JoyR1der staff review every request.
5. When asked, finish the ID check with Stripe. The screen shows the cost, if any, before you start.

As soon as you pass the ID check, the blue check is added. On Plus or higher, your plan card in My Subscriptions has a button, Get your blue check — free with your plan, that goes straight to the free ID check.

Daily limits on Clicks

To stop fraud, there's a limit on how many Clicks you can buy and spend in any 24 hours. The limit counts the last 24 hours, not the calendar day. It counts bought Clicks only. Bonus Clicks and free‑ride tokens don't count.

If you reach your limit, the app says so and offers Verify ID to raise it. The ID check for raising your limit is free.

Report something

You can report an event, a live stream, a profile, a post, a comment on an event, a message, a piece of content or an ad. Every report is reviewed. Reports can be reviewed by Community Guardians or JoyR1der staff, and serious ones go straight to staff. The person you report never learns who reported them.

1. Open the report from one of the places above. You see "What would you like to report?"
2. Pick a reason: Inappropriate content, Nudity or sexual content, Violence, Harassment or bullying, Host appears under 18, Misleading description, Copyright infringement, Spam or Other. For copyright you can say who owns it.
3. Optional: describe what you saw.
4. Optional: add up to 3 screenshots. In a live stream, tap Capture screen. Anywhere, tap Choose image.
5. Tap Submit report.

After the last step you see "Report submitted. Thank you." (Reporting a post is shorter: pick a reason and it's sent.)

Block or mute someone

1. On their profile, tap ⋮. (On a post, tap “…”. On an event card, “…” has Mute host and Block host, and Block host doesn't ask you to confirm.)
2. Tap Mute to hide their content from your feeds. They aren't told.
3. Or tap Block, then Block again to confirm.

After you block someone, you won't see their posts or events, and they won't see yours.

To undo it: open the People chip's menu on Discover and pick Blocked or Muted. Swipe left on the person, or press and hold them, and tap Unblock or Unmute. Unblock asks you to confirm first. You then have 5 seconds to tap Undo.

If you're reported: Account Reviews and appeals

When there's a review, a strike or a restriction on your account, an Account Reviews row shows on the You page under Account. A report alone doesn't mean you broke a rule: a moderator decides first.

1. Open You and tap Account Reviews.
2. Read Current restrictions and Strikes on your account. Each strike says how serious it is (Minor, Serious or Serious safety) and when it expires.
3. On the item you disagree with, tap Appeal.
4. In Explain your side, write what happened.
5. Tap Submit appeal.

After the last step you see "Appeal sent — a moderator will review it." A different, more senior moderator decides. The result can be lighter or stricter. If an appeal succeeds, the penalty is reversed.

If your account is suspended

If your account is suspended, restricted or closed, the app opens on a screen that says so. It shows the reason, and the end date if there is one ("This doesn't end on its own" if not).

1. Tap See details & appeal to open Account Reviews (shown when the decision can be appealed).
2. Or tap Manage subscriptions to cancel a plan. Nothing renews while your account is on hold.
3. Or tap Sign out, or Delete my account.

If the JoyR1der team took the action and you think it's a mistake, write to support@joyr1der.com. While suspended, you can open only these screens and the policies.

The community rules, in one line each

• Be decent. JoyR1der is not an adult‑content platform.
• No violence, threats, harassment or hateful conduct.
• No pornography, nudity or sexual content.
• Zero tolerance for anything that harms or endangers children or animals. It's removed straight away.
• The full rules are in Code of Conduct (You, then Settings).

Your privacy switches (who sees your real name, who can message you, who can find you) are in Privacy & Safety.

Settings and your accountEvery Settings page, plus password, email, sign‑out and deleting your account.

Open You and tap Settings (under Account). Settings has four parts: App, Help & policies, Privacy & about and Danger zone.

Change the language, or light and dark mode

1. Open You, then Settings, then App language.
2. Pick a language, or Device default to follow your phone.
3. For light or dark mode, tap … at the top of the You page (or Discover or Messages). Under Appearance, pick System, Light or Dark.

After the last step the app changes straight away. Your language is also used to translate other people's content for you.

Choose your emails and notifications

1. Open You, then Settings, then Notifications.
2. All emails: on means you get emails from JoyR1der, including account and security notices. Off stops them all, and the other email switches can't be changed.
3. Optional emails: updates such as new followers and shared recordings. On until you turn it off.
4. News and offers: news, offers and event suggestions. Off until you turn it on.
5. Weekly events email: a weekly list of upcoming events. It's sent only while News and offers is on.
6. Host online emails: an email when a host you're a member of comes online, only while you're offline. It needs Optional emails on. The in‑app alert always shows.
7. Hosts also see Push notifications: New ride requests and Payout processed. Turning one off stops the phone notification. It still shows in your Alerts.

Share your location

1. Open You, then Settings, then Location.
2. Turn on Allow my location. It's off until you turn it on.
3. Move the Display accuracy slider: 500 m, 1 km, 2 km or 5 km.

After the last step, your location is shown as a random point within that distance, never your exact spot. Riders use it to find hosts near them. Hosts appear on the map only while their Available Now is on. If your phone or browser blocks location, the page says "JoyR1der can't get your location" and shows how to fix it.

Set the country you live in

1. Open You, then Settings, then Country you live in.
2. In Choose your country, pick your country.

After the last step you see "Country saved". It decides which ads can be shown to you. The app may also ask "Where do you live?" once. JoyR1der isn't offered in some countries and regions.

Post Feed: sensitive posts and your presence

1. Open You, then Settings, then Post Feed.
2. Show potentially upsetting content by default: when off, flagged posts stay blurred until you tap View.
3. Show sensitive content by default: covers graphic content only, such as news, medical or injury posts.
4. Show my presence on Posts: others see a live glow on your posts while you're active in the app (green while active, then briefly orange).

Posts our checks flag as possibly breaking the rules always start blurred, whatever you choose. The page also shows your posting plan and whether Eternal Posts is on.

Privacy & Safety switches

Open You, then Settings, then Privacy & Safety. (The same switches are in You, Rider, Privacy.) If a switch can't be saved, it flips back and tells you.

Download my data

1. Open You, then Settings, then Privacy & Safety.
2. Scroll to the bottom and tap Download my data.

After the last step you get a JSON file with your profile, consents, wallet history, rides and social lists. On the web it downloads. On a phone the share sheet opens so you can save it. Your uploads and purchases download from where you manage them.

Help, policies and Version & Logs

1. Open You, then Settings.
2. Tap Help & Support for help and answers, or a policy (Terms & Conditions, Code of Conduct, Child Safety, Copyright & Digital Rights or Privacy Policy).
3. On a phone, a policy opens in your browser. On the web, tap the Open button to open it in a new tab.
4. If support asks for your log, tap Version & Logs, then the copy button at the top.

You can also email support@joyr1der.com. Version & Logs shows your app version and a debug log of the last 24 hours. Its buttons at the top refresh, copy or clear the log.

Password and email

These rows are on the You page, under Account.

1. To change your password, tap Change Password. Enter your Current password, a New password (at least 8 characters) and Confirm new password, then tap Update.
2. Signed up with Google or Apple only? Tap Set a password. We email you a link to set one.
3. To change your email (password accounts only), tap Change email. Enter the New email address and your Current password, then tap Send confirmation link.

After a password change you see "Password updated." After an email change, open the link we send to the new address. Your email stays the same until you do.

Sign out, or sign out everywhere

1. Scroll to the bottom of the You page and tap Sign Out.
2. In "Sign out?", tap Sign out for this device only, or Sign out everywhere.

After Sign out everywhere, you see "Signed out of all devices. Other devices are signed out within about an hour." Each one has to sign in again.

Delete your account

1. Open You, then Settings. Under Danger zone, tap Delete account.
2. Read This action is permanent and the list of what you'll lose, with the amounts.
3. Confirm it's you: type your password, or (for Google or Apple accounts) confirm with them when you tap Delete.
4. If you have an advertiser account, you can tick Also permanently close my Advertiser account.
5. If anything will be forfeited, tick I understand and agree to the forfeiture.
6. Tap Delete My Account.

After the last step, your profile, sign‑in, personal details and settings are removed, and your posts and content are hidden. Messages you sent stay with the people you sent them to, shown as from "Deleted user". Your @username is held for 30 days, then released. This can't be undone.

Plans: No Ads to UltraFive optional monthly or yearly plans, single add‑ons, and gift memberships.

Plans are optional. Each plan includes everything in the plan below it. You pay in Clicks, monthly or yearly. Plans accept Bonus Clicks: your Bonus Clicks are used first, then your bought Clicks. (A host membership is different: it's a monthly membership with one host. See Gift a host membership.)

A year costs the same as 10 months for No Ads, Plus, Pro and Premium (2 months free), and 11 months for Ultra (1 month free). On a yearly plan, the Bonus Clicks still arrive one month at a time. With Free or No Ads you can ask @howto 10 questions a day; from Plus up, 25.

Subscribe to a plan

After the last step, the plan starts straight away and shows under Your subscriptions. Its first month of Bonus Clicks arrives at once. It renews from your Clicks every month (or every 12 months on Annual) until you cancel. If you don't have enough Clicks, the app opens Buy Clicks for the amount you're short.

Upgrade to a higher plan

1. Open You, then My Subscriptions.
2. Under Explore subscriptions, tap Subscribe on a higher plan. (Plans at or below yours aren't shown.)
3. Read the upgrade credit for the unused time on your current plan, and what's charged today.
4. Tap Subscribe.

After the last step, the new plan starts a fresh period straight away. You're charged its price minus the credit. Bonus Clicks you already got this month aren't given twice. If your old plan was set to end, auto‑renew turns back on.

Cancel a plan

1. Open You, then My Subscriptions.
2. On your plan's card, tap Cancel subscription.
3. In "Cancel …?", tap Cancel auto‑renew. (Tap Keep it to back out.)

After the last step you see "Auto‑renew turned off — active until" and a date. Your plan keeps working until the end of the time you paid for, then it ends. There's no refund for time already paid. Changed your mind before that date? Tap Resume subscription.

Single add‑ons

Want one perk without a whole plan? These are sold on their own, monthly, under Explore subscriptions in My Subscriptions. They accept Bonus Clicks.

If you then buy a plan that includes an add‑on, the add‑on stops renewing, so you don't pay twice.

Gift a host membership

Many hosts sell monthly memberships. You can pay for someone else's. A gift is prepaid for the months you choose, with no repeat charge. You gift one membership at a time, to one person.

1. Open the host's profile. In the Membership part, tap Gift a membership. (In a live event, open the Tip panel and tap Gift a membership at the bottom.)
2. Pick the membership (its price is on it) and the Term: 1, 3, 6 or 12 months.
3. Under Gift to, type their @username (the @ is optional) and tap them in the list. Anyone can be gifted, not just people in the event.
4. Tap Continue. Check the person, the total and your balance.
5. Tap Gift now. (Tap Cancel to change something. Nothing is charged before you tap Gift now.)

You see "Gift sent". Tap Gift another to gift someone else, or Done. The person gets a notification to accept it. Someone who's already a member of that host shows "Already a member" in the list and can't be picked. You can't gift to yourself or to the host. Bonus Clicks count only if the host's memberships accept them. A gift from a live event shows in its chat as "you just gifted a membership to host to them".

Accept, assign or reclaim gift memberships

1. Open You, then My Gift Memberships.
2. Under Gifts for you, tap Accept to start a membership someone gave you.
3. Under Gifts you bought, a gift bought in an older version of the app may say "Unassigned — assign or reclaim". Tap its menu and choose Assign (type their @username) or Reclaim (refund).

After you accept, you see "Membership activated!" If you're already a member of that host, the gift adds its months to your membership. A reclaim refunds the gift to you. You can reclaim only before the gift is accepted.

Ask @howtoJoyR1der's AI helper. Tag it with a question and it answers in the comments.

@howto answers questions about how JoyR1der works, using this guide. It's an account run by JoyR1der. It has a green robot picture and an Official badge. Its replies are marked "AI answer from the User Guide. It can get things wrong."

Ask @howto a question

1. Write a post, or a comment on any post.
2. Type @howto and your question in it.
3. Post it.
4. To follow up, reply to @howto's answer. No tag is needed. A comment on one of @howto's own posts also reaches it.

After you post, @howto answers in the comments, usually within a minute, and you get a notification ("@howto answered"). When you reply to an answer, it remembers what it said before.

What @howto can't do

• It only explains how JoyR1der works. It can't see or change your account.
• It can't refund, unban or verify anyone.
• It never goes live, hosts, takes bookings or rides.
• It's an AI, so it can get things wrong. Check anything important in this guide or the Terms. Where they differ, the Terms win.
• For your own account or money, open You, then Settings, then Help & Support, or email support@joyr1der.com.

Tips from @howto

Follow @howto to get short how‑tos in your Posts feed, about one an hour. A person at JoyR1der checks every tip before it posts.

Your privacy, and blocking @howto

When you tag or reply to @howto, your question, the post, the comment you replied to and your @username go to our AI provider to write the answer. The answer is posted publicly where you asked. Leave personal details out.

1. To stop @howto completely, open its profile and tap ⋮.
2. Tap Block, then Block again to confirm.

After you block it, @howto won't answer you, and nothing you write is sent to it or counted.